When you’re a one man (or woman) show, and you can’t always be there to answer the phone. One thing you might consider to help your clients see you as more professional, and easier to communicate with is a virtual receptionist, or a phone service. Someone to answer the phone and give that personal touch, when you can’t.

People don’t like to talk to an answering machine, but sometimes you’re business keeps you from answering the phone. If you have to travel, or have quiet time to get your work done it would be nice too rely on someone else to …read more

There are times when your customers are going to need to call you. And it’s possible that there’s no way around it. The customer’s question could be complex or hard to explain via email or web contact form. Maybe they have already tried contacting you via other methods, but either they’re not getting the point across or they don’t understand what you’ve told them. It could be any number of things. When they contact you via phone, you have the opportunity to shine – or shame yourself. Which will it be?
We all have nightmare tales about endless phone trees, waiting …read more