Sometimes companies are so busy insisting that they are right that they forget to listen to their customers. And instead of providing stellar customer service and improving both customer relations and company good will, they alienate those valuable customers. Companies have got to stop ignoring customer feedback while trying to make it seem like they care. Drop the act. We know when you’re not really listening to us.
A few days ago, my son woke up crying. Usually some milk and a little cuddling take care of it and he goes back to sleep. That night it wasn’t the case. We …read more

“I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” (Robert McClosky, children’s author)
Everyone talks about being a good listener, but no one does anything about it.  Know what I mean? Do you really?
We think we are good listeners, but we are not.  We say we know the listening skills, but we don’t.  When I did a Google search for “good listener” I got 9.7 million responses.   The first few pages had lots of the same advice – you can probably tell me …read more