Many companies are watching what’s being said about them online. Social networking has made it much easier for them to find references from dissatisfied customers — and even given them opportunities to resolve any issues. Those interactions are hopefully part of a detailed marketing plan.
Having employees dedicated to navigating and monitoring social media is a great idea. Make sure they know how your company should be represented. What about your other employees? Are they aware of how their actions can affect your company?
According to Deloitte’s 2009 Ethics & Workplace Survey, 74% of workers surveyed believe it is easy to …read more

According to the results of the 2009 Deloitte Survey of Health Care Consumers, a quarter of consumers have skipped care when they were sick or injured; two in five of those consumers have done so because they simply could not afford it, were not covered by insurance or thought the costs were too high.

In addition to skipping or delaying care, the high cost of health care is prompting many consumers to switch their physicians, prescriptions or health plans to save money. Of the 16 percent who switched physicians in the last year, one in four switched due to costs. Three …read more

In this video, top dog Barry Salzberg discusses how the U.S. education system would improve if businesses took a more active role. According to Salzberg:
“Our future will be shaped by the success of our education system. As business leaders, we have an important role to play. More of us should tap our own business resources to the benefit of schools and students. It’s an investment not just in education, but in our own ability to sustain a talented workforce and preserve our competitiveness in the global economy.”
The “Deloitte 2008 Business in Education” survey reveals that educators and executives have very …read more