Target and Amazon have been involved in a pact since 2001 that has led Target to outsource nearly all of its online retail capacity to Amazon, but with Target’s planned adoption of its own retail website in 2011, their agreement will be null and void. Target, who initiated the dissolution of the pact, has expressed a need to focus on declining sales and other hardships. 
 
Currently, Amazon handles the majority of online retail for Target, managing the call centers and warehouses, providing customer service, and shipping the items directly to the customers. After ending the pact, Target will be responsible for …read more

There are times when your customers are going to need to call you. And it’s possible that there’s no way around it. The customer’s question could be complex or hard to explain via email or web contact form. Maybe they have already tried contacting you via other methods, but either they’re not getting the point across or they don’t understand what you’ve told them. It could be any number of things. When they contact you via phone, you have the opportunity to shine – or shame yourself. Which will it be?
We all have nightmare tales about endless phone trees, waiting …read more