PURE WEIGHT LOSS REFUND INFORMATION
December 28, 2007 by Sean Kelly
Filed under PURE WEIGHT LOSS, xBuyer Beware
(FranchisePick.Com) If you are a Pure Weight Loss customer who is owed a refund for prepaid Pure Weight Loss program fees, incentives and/or food products, here’re some things you can do.
Contact Your local Pure Weight Loss center
The centers are open limited hours M W F & Sat until January 4, when they close for good. If you are owed food products they may have some on hand, or else you’ll need to get a refund request. Be nice… the employees were just as shocked as you… and they’re out of a job.
Get a Refund Request from your local Pure Weight Loss center
A Pure Weight Loss customer service representative I spoke to today recommended getting a Refund Request form from your local center and filling it out and submitting it to the corporate office in PA as soon as possible. She said the centers are open limited hours M W F & Sat until January 4, when they close for good. Processing could take up to 8 weeks.
Contact the Pure Weight Loss corporate office
Contact the Pure Weight Loss customer service line at 1-877-524-3571 and/or email them at custservice@pureweightloss.com. (The rep I spoke to was very nice. She would be out of work after Jan. 4. When she learned I was local, she asked if I was hiring. You may want to act quickly.)
Contact Your Credit Card Company
If you paid with a credit card, call the credit card company and explain the situation. Be ready with the specifics of what you paid for that you didn’t receive. They may be able to charge back the merchant’s account and issue you a credit. It’s an advantage of paying with credit cards.
Contact Your State Attorney General
Here are the website addresses and full contact information for the Attorney General for all 50 states:
Contact List of State Attorneys General
NY Attorney General Complaint Form (.pdf)
Contact the PA Attorney General
This is the home state of Pure Weight Loss and has been fielding complaints.
PA Attorney General Website - Consumer complaints
PA Attorney General Complaint Form (.pdf)
Contact information for Pure Weight Loss: LA Weight Loss / Pure Weight Loss, 747 Dresher Rd., Ste. 100
Horsham, PA 19044-2247 PA Toll Free 888-247-5077
File a Complaint with the Federal Trade Commission
This probably won’t get you a refund, but you may feel better.
IF YOU HAVE OTHER SUGGESTIONS OR CAN SHARE YOUR EXPERIENCE PURSUING A PURE WEIGHT LOSS REFUND, PLEASE LEAVE A COMMENT BELOW.
Also read:
HOW MUCH DOES PURE WEIGHT LOSS OWE YOU?
PURE WEIGHT LOSS CUSTOMERS: SHARE NEWS & OPINIONS HERE
Pure Weight Loss Employees Get Pink Slips for the Holidays
Pure Weight Loss (L.A. Weight Loss) to Close All 400 Locations
Sean,
No high & low. I sent in all my info, and to my surprise on May 29, 2008 I received a letter from the AG office. To me it gave me a little bit of hope.. Sending letter so you can read & everyone else. I was even assigned an Agent. There are no high & lows only hope.
Sean,
Here is the letter I received.
TOM CORBETT
ATTORNEY GENERAL
COMMONWEALTH OF PENNSYLVANIA
OFFICE OF ATTORNEY GENERAL
May 29, 2008
Re:Pure Weight Loss
Health Care Section
Public Protection Division
14th Floor, Strawberry Square
Harrisburg, Pennsylvania 17120
Telephone: 717.705.6938
Facsimile: 717.787.1190
Dear Consumer:
The Public Protection Division - Health Care Section acknowledges receipt of your
complaint against Pure Weight Loss and would like to inform you that on January 23, 2008,
Attorney General Thomas W. Corbett, Jr. filed an action in the Commonwealth Court of
Pennsylvania against Pure Weight Loss, seeking redress for potential violations of
Pennsylvania’s Consumer Protection Law. The lawsuit seeks full restitution for all consumer
claims, along with civil penalties of up to $1,000 per violation - or $3,000 for violations
involving senior citizens. Be assured that we will periodically update you on the status of these
proceedings as new information is presented. Agent Supervisor Jeremiah Kling will serve as
your contact with our office.
If you financed your purchase through a credit company, you may wish to contact
the credit card company and challenge the charge for services and/or products that have
not been received.
Please note that you may have the right to bring a private legal action, however, you
may wish to contact an attorney as the Attorney General’s Office cannot provide you with
individual, private legal representation.
On behalf of Attorney General Tom Corbett, thank you for bringing this matter to our
attention. We hope to be of assistance in resolving your complaint.
Very truly yours,
Timothy E. Gates
Deputy Attorney General
TEG/rmb
Sean,
This is the letter I wrote to them.
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
(717) 787-9707
March 20, 2008
To Whom It May Concern:
Per telephone conversation with Laura on March 20, 2008 I have enclosed the following.
Enclosed you will find a copy of my monthly transaction. 12/1/2007 Pure WeightLoss took out $229.95.
Also have sent you a copy of UPS tracking..You can see when it left my town and on 12/05/2007 it was delivered..also the person who signed for it.
I DON’T have a client ID # as I DID NOT order this product. If I wanted to sign up I would have gone threw my daughter as she worked for Pure WeightLoss…Even her manager & supervisor were stunned.
Well thank God for the order# as the supervisor confirmed and granted me my refund of $229.95…I’ve made numerous calls and they told me my refund was processing..When I heard they were closing WeightLoss I called again. I was reassured that the closing would have NO EFFECT on my refund as it was processing..I’m still WAITING.
I took everyones word as to being honest..Here it is 3/20/2008
and still NO REFUND. A refund that I was promised to receive by 1/2/2008. I kept my word and sent the package back, now I wish WeightLoss would keep there word as well…
Please, for the love of God keep your word and send me my money..please. It’s not that hard to be nice.
Thank You,
Sandra Pittsley
67 Herbert St.
Somerset, MA. 02726
1-508-674-1419— Please call me if you need more info or at least let me know when you’re going to send my refund.
PS
Thank You Laura for at least calling me back, NO one else would. Also for giving me the correct information.