More Twitter Troubles
August 2, 2008 by Colleen Coplick
Filed under Chaos, Community Management, Fail!, FriendFeed - 1235593555, Identi.ca, Plurk - 1235593555, Twitter
There’s more trouble in Twitter Land. It seems that they’ve been working on deleting spammers, or at least that’s my impression, and some users are getting caught in the crossfire.
Dave Delaney is still locked out, and there doesn’t seem to be any rhyme or reason. Twitter said that his account had violated the TOS, but I know from personal experience, Dave, and the others who were thrown out of the party early, haven’t done anything other than use the service the way they’re supposed to.
Dave is on day two of his mandatory time out even though others have been restored, an finally got a response from a Twitter rep directly, and then saw a post on GetSatisfaction from Jason Goldman, the official Twitter rep:
We’ve found that around seven accounts were accidentally suspended. They were mistakenly identified as spam; we are working to restore these accounts now.
While we have automated tools to identify spam, human review is still required before suspending accounts. Despite those safeguards, false positives can still occur and that’s what happened in this case.
I’m really sorry to those users who were affected by this mistake. We’re going to work a lot harder to make sure something like this doesn’t happen again.
All of these troubles are seriously making me wonder why I’m such a diehard twitter fan. I haven’t gotten into Identi.ca or Friendfeed or even Plurk, but I’m starting to think that I’ve really got to start moving my world.
Which are you using? Which do you think is better? And, what’s your user name over there?
(image source, screenshot from Dave Delaney)
